FAQ

FREQUENTLY ASKED QUESTIONS


Where do your products come from?

We only buy goods from socially responsible companies with ethical production practices.

Do I need any previous experience?

No. I created the e-Book for each and everyone. You can use it as a total beginner but you will also find interesting strategies if you already have some experience.

How will I receive my e-Book?

You will receive your e-Book immediately after purchasing it.

You can download it directly and access it.

Is the membership free?

Yes : you will not be charged for registering.

Can I subscribe to a mailing list of offers?

Yes, in order to receive the best offers you must consent to the processing of data for promotional purposes, we will also understand your tastes and send you personalized offers.

 

At any time you can decide to revoke the permissions.

How i look for products? 

For all products you can use the Search Bar

Why don't you accept my currency?

We are working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different payment systems. So, although the contents of your shopping cart can currently be viewed in your local currency, they process all orders in USD - EUR at the most current exchange rate.

(Visa, Mastercard, American Express, Diners)

PayPal

Because my card was not accepted? 

The main reasons may be:
  • You have exceeded your credit card limit 
  • The data required for the payment do not coincide with your card. A simple typo error can cause the refusal of the operation
  • Your card has expired: check the expiration date, which you find on the card itself
  • For any further information, your bank can give you all the necessary information about your card and payment options.

When will be charged to my credit card?

The amount related to the purchase will be charged to your credit card at the time of order.

How can I make a payment with paypal?

By selecting the payment with Paypal you will be redirected to a page where, after entering your email address and password of your Paypal account, you can make the payment.

My payments are secure?

Of course: on our Portal payments are and will remain protected by an advanced network data protection system. Payment by credit card takes place on a secure server managed by a third party company, specialized and duly authorized under the laws in force to perform this service: therefore, credit card details are processed exclusively by the Payment Manager. Dgwide, therefore, will not have access to credit card data, but will only handle User Data.
No liability may be attributed to Dgwide for any fraudulent use by third parties of the data relating to the User’s credit card: in such case the User must immediately contact the Payment Manager and possibly the competent authorities

I have a discount code. How can I use it?

  1. insert the ebook in the cart 
  2. click on "ADD TO CART" 
  3. enter the discount code in the "Promo" field and click on the button 
Discount codes are not cumulative
Contact us:

Email: dggraphs96@gmail.com

Phone: +393899486603

Address: Sandro pertini 7, Monte urano, Fermo 63813, Italy